the.com/servant leadership
lead by picking up the mop, not the megaphone.
means a leadership style where the leader's main job is serving the team's growth and needs, not commanding them.
from coined by robert k. greenleaf in his 1970 essay the servant as leader, inspired by hermann hesse's novel journey to the east, where the servant turns out to be the true leader all along.
coined1970, by a retired at&t executive
paradoxleader defined by serving, not ruling
metricsuccess measured by others growth, not obedience
religious rootsechoes jesus washing disciples feet
for instance
herb kelleher — southwest airlines founder famously served coffee on flights
southwest airlines culture — built on employees-first model since the 1970s
starbucks under schultz — credited partners healthcare push to servant ethos