the.com/flakiness

the art of being thoroughly unreliable while remaining somehow charming about it

means The quality of being unreliable, prone to breaking commitments or behaving inconsistently — or, more literally, the tendency to come apart in thin, brittle layers.

from From 'flake,' which traces back to Old Norse 'flakna,' to flake off or split, and likely a cousin of words across the Germanic family for chipping and peeling. For centuries 'flaky' meant simply 'made of thin layers' — pastry, snow, dry skin. The slangy sense of an unreliable person who 'flakes out' is a 20th-century American development, the idea being that such a person crumbles or peels away when you need them to hold together. Tack on '-ness' and you get the abstract noun for that crumbly, no-show character.

baking origin
Pastry flakes form from steam puffing layers of cold butter apart
snow myth
No two snowflakes identical, but billions probably are statistically
software term
Flaky tests pass and fail without any code changes
skin biology
Dry flaking skin sheds millions of dead cells daily
for instance

apple's antenna gate — iphone 4 dropped calls due to antenna design flaw in 2010

windows vista crashes — microsoft os notorious for random freezes and blue screens 2007-2009

early tesla autopilot — disengaged unpredictably in real-world driving, multiple documented accidents 2016-2017

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