the.com/switching costs
the reason your bank's app is terrible and you're still using it anyway.
means the money, time, or hassle you'd lose by leaving one product, service, or platform for a competitor.
from formalized in economics through lock-in theory in the 1980s, but businesses have exploited it since the first store started stamping loyalty cards.
airline milesdesigned to strand you, not reward you
data exportoften deliberately clunky or missing entirely
telecoms classicearly termination fees invented the modern hostage fee
software moatyour files, not your loyalty, keep you subscribed