the.com/expertise gap
the space between knowing a lot and knowing what regular people need.
means the disconnect that happens when someone with deep knowledge in a field struggles to communicate or relate to those without it.
from named formally in education and UX research, but as old as the first genius who couldn't explain anything simply.
curse of knowledgerelated bias — experts forget what not-knowing feels like.
tech supportclassic real-world site of the gap.
doctors especiallyjargon-heavy explanations often widen patient confusion.
paradoxmore expertise often means worse teaching, not better.