the.com/kpi
the number your boss picks so nobody has to argue about feelings.
means a key performance indicator is a measurable metric chosen to signal whether a goal is actually being achieved.
from grew out of 1960s-80s corporate management theory, especially total quality management and later balanced scorecard frameworks, as businesses tried to turn vague ambitions into trackable numbers.
paradoxthe metric outlives the goal it measured
gaming riskpeople optimize the number, not the outcome
origin fieldborrowed heavily from manufacturing quality control
dashboard eraexploded with software that auto-tracks everything